What is included in prices?
Apparel and logo or name (one position, 3”x3”) are included in pricing. Larger logos or names and additional locations will incur extra fees. Please email us to get exact pricing. Set up is NOT included. Our standard fee is $35.00 for logos up to 15K stitches.
How to order?
Please send us an email to [email protected] with the item number, quantity, colors and your logo in any of these formats: .pdf, .ai, .eps. After your order is confirmed, we will send proof for approval, invoice and link for card payment.
How long does it take to get an order?
Production time takes 7-12 business days after proof approval.
Is there a minimum quantity for an order?
We are happy to accept any singular item for personalization (names, monograms, etc.); however setting up a new logo requires a minimum order of 6 items.
How can I get quantity discounts?
You can get quantity discounts if you order the same item in different colors or sizes.
What if I do not see a product I would like to purchase in your website?
Please send us a picture of the specific product and details via email. There is a good chance we can get it for you. You are also welcome to provide your own items or apparel for embroidery.
Can I order by phone?
We do not process any orders by phone. Please send all inquiries via email.
How do I pay?
We require prepayment on all orders and will send a link via email for credit card payment upon the completion of your order. We also accept cash and check payments.
Do you ship to home or office addresses?
Yes, we do. Shipping will incur extra fees. Please send your shipping address via email to get an estimate.
Where can I see samples?
You can visit us in our location at 4517 Thalia St. New Orleans, LA 70125.
Returns
All sales are final because these are custom items. We will accept returns only if the item is defective or if we sent you the wrong item. If you need to return the item for any of these reasons please email us your order number, the problem you have, and we will send you instructions on how to return it.
How can I contact you?
Please email us to [email protected]; we answer all emails by the end of the day. If you don’t get a response within 24 hours, please call us at: 504 248 8904.Office Hours9:00 am to 5:00 pm Central.