What is included in prices?
Apparel and logo or name (one position, 3”x3”) are included in pricing. Larger logos or names and additional locations will incur extra fees. Please email us to get exact pricing. Set up is NOT included. Our standard fee is $35.00 for logos up to 15K stitches.
How can I work up a quote, or place an order?
Please send us an email to info@orleanse.com with the item number, quantity, colors and your logo in any of these formats: .jpeg, pdf, .ai, .eps. After your order is confirmed, we will send proof for approval, invoice and link for card payment. Please note we -do not- accept phone orders, or provide quotes over the phone.
How long does it take to get an order?
Production time can range between 7-12 business days after proof approval. If you need an order completed by a particular date please let us know, & we will do our best to work with you depending on our schedule.
Is there a minimum quantity for an order?
We are happy to accept any singular item for personalization (names, monograms, etc.); however setting up a new logo requires a minimum order of 6 items for garments, and a minimum of 24 for ordering hats directly through our vendors.
How can I get quantity discounts?
You can obtain bulk quantity discounts if you order the multiples of same style when ordered in different colors or sizes through our vendors.
What if I do not see a product I would like to purchase in your website?
Please send us a picture of the specific product and details via email. There is a good chance we can get it for you. You are also welcome to provide your own items or apparel for embroidery.
Can I order by phone?
We do not provide quotes or process orders by phone. Please send all inquiries via email to info@orleanse.com.
How do I pay?
We require prepayment on all orders and will send a link via email for credit card payment upon the completion of your order. We also accept cash and check payments.
Do you ship to home or office addresses?
Yes, we do. Shipping will incur extra fees. Please send your shipping address via email to get an estimate.
Where can I see samples?
You can visit us in our location at 4517 Thalia St. New Orleans, LA 70125.
All sales are final due to customization. We will accept returns only if the item is defective, or if we have sent the wrong item in error. If you need to return an item for any of these reasons please email us your order number, a brief description of the problem, and we will send you instructions on how to return.
How can I contact you?
Please email us to info@orleanse.com; we answer all emails by the end of the day. If you don’t get a response within 24 hours, please call us at: 504 266 2618.Office Hours 9:00 am to 5:00 pm Central.