How to order?
Please register before you place your first order, go to Start Here on the home page and follow the instructions. The uniforms are available online only (Not offered in store).
Can I place my order in store?
The items listed on the ISL Uniforms site are for online purchase only - we do not offer in store purchase of uniforms as the items are ordered directly from our suppliers & shipped to your specified address upon checkout.
What is included in prices?
- FREE official ISL logo embroidered on each item.
- FREE shipping to your home with purchase of 3 or more items.
How long does it take to get an order?
Orders will ship 7-10 business days (Monday - Friday) after the order is placed. Certain items may take a few days longer depending on stock. If an order is needed by a particular date, please send us a direct email to [email protected] to verify if the in hands date needed is possible.
How do I know if my online order has been placed?
You will receive the following messages from Orleans Embroidery; - Thanking you for the order, immediately after you pay for the order. - Shipping status will be posted on the website under your account the day after the order was placed.
Can I call Orleans Embroidery to inquire about the shipment ?
Please email your request to [email protected], we prefer if you send all inquiries via email to [email protected] due to the large number of orders we handle.
Can I order by phone?
We do not process any orders by phone and prefer if you send all inquiries via email to [email protected] due to the large number of orders we handle.
Return & Exchange Policy
Due to the custom nature of our work, we will only replace defective items or refund payment for an order that you are not completely satisfied with if one or the following may occur:
- The item is defective from the manufacturer.
- The embroidery quality is not of a commercially acceptable level, as determined & agreed upon by both parties after communication of concerns.
- Please note we are not responsible for the purchase of an incorrect style, color, or size ordered.
How can we contact you ?
Please email us to [email protected] and we will answer before end of day during business hours.
9:00 am to 5:00 pm Central. (Monday - Friday)