USAble Mutual Insurance Company, d/b/a Arkansas Blue Cross and Blue Shield (“ABCBS”) offers, as a courtesy to its employees, the ability to purchase company-approved apparel from a third-party vendor, Orleans Embroidery. However, ABCBS is not responsible for transactions, financial or otherwise, between its employees and Orleans Embroidery. ABCBS cannot and will not be held responsible for any transaction made between Orleans Embroidery and a third party. Although ABCBS reserves the right to determine the apparel available, the company logo to be used, the colors to be used, etc. by Orleans Embroidery, the responsibility for the quality of the apparel, the delivery or loss of any orders placed, the quality of service provided, and any other interaction between Orleans Embroidery and its customers is between Orleans Embroidery and its customers.

How to order?

Please register before you place your first order, go to Start Here on the home page and follow the instructions.

What is included in prices?

FREE official Arkansas Blue Cross and Blue Shield logo embroidered on each item.

FREE shipping to your home when using a group discount.

Please add $ 8.00 for shipping on orders less than $ 150.00.

How long does it take to get an order?

Please allow 7 to 10 days production time. We will send you tracking information as soon as your shipment is sent. For group orders production will start after the end of the coupon code. If an item is not available, we will let you know immediately. Customer agrees that it will not hold Orleans Embroidery accountable for delays in delivery due to acts of God or other circumstances over which we have no direct control.

How do I know if my online order has been placed?

You will receive the following messages from Orleans Embroidery;

  • Thanking you for the order, immediately after you pay for the order.
  • Stock problems if any within 2 days after you place the order.
  • Shipping status, 7 working days after you place the order.
Can I call the ABCBS to inquire about the shipment?

ABCBS does not have information about your shipment, we will send you a confirmation once we get your order and another one 7 days after that. We are not allowed to ship any order to any ABCBS office building, all orders will be sent to the employees homes.

How can I get quantity discounts?

You can get quantity discounts if you order the same item in different colors or sizes. You can also order a group discount code via email at [email protected] and you will get a 25% discount, minimum purchase 12 items.

Can I order by phone?

We do not process any orders by phone and prefer if you send all inquiries via email due to the large number of orders we handle.

Can I pay with cash or check?

All orders must be paid with PayPal or credit card online.

Sales taxes
Orleans Embroidery is required by law to collect all applicable state and local taxes for goods and services shipped to Louisiana.

Returns
All sales are final because these are custom items. We will accept returns only if the item is defective or if we sent you the wrong item. If you need to return the item because is defective please email us to [email protected] with your order number, the problem you have, and we will send you instructions on how to return it.

Order Cancellation
We will do every effort, upon your request, to change or cancel your order. If the order has not yet started the production process, no additional change or cancellation fees will be applied.
We do not accept unauthorized returns. If any problem arises, please call us immediately.

Pricing / Stock
We will make our best efforts to keep our site up to date, but from time to time prices may change. We reserve the right to change prices on the site at anytime. Some items shown on our website may not currently be available or in stock.

How can I contact you?

Please email us to [email protected] and we will answer before the end of the day. If no response please call us at: 504 266 2618.

Office Hours

9:00 am to 5:00 pm Central.